Patient Friendly Collections
At BAM we provide Patient Friendly Collections. We understand that the entire patient experience – from initial treatment to final billing – impacts how patients evaluate their healthcare providers. The collection professionals at BAM help healthcare providers improve their bottom line, build patient goodwill and eliminate the financial strain of unpaid debt.
- Every one of our Patient Friendly Collectors has personally pledged to abide by the American Collectors Association (ACA) Pledge.
- I believe every person should be
- treated with dignity and respect.
- I will make it may responsibility to help
- consumers find ways to pay their debt.
- I will be professional and ethical.
- I will commit to honoring this pledge.
All of BAM’s collection professionals are extensively trained in the healthcare field, allowing them to work with patients to help them understand their billing statements and why they have an outstanding balance. Our patient friendly collectors can address patient’s questions about EOBs, COBs and the difference between facility and provider charges to provide an improved patient experience.
- BAM offers a full range of customizable programs:
- • Primary and secondary collections
- • Extended business office solutions
- • Patient statement and pre-collect services
- • Insurance follow-up
- • Payment plan monitoring
Our goal to to treat everyone like they’re a part of the “BAMily.” Take a look at the feedback we get from patients and clients.
We take pride in providing the highest level of service through the use of the most advanced technology.
The professionals at BAM are passionate about helping healthcare facilities and medical practices. Find out how we can help you.